I cannot manually add my swims anymore. I have fit bit so your company doesn’t support fit bit so I have to add but it won’t let me.

Stephanie Ferran

August 19, 2023 20:59

I cannot open the app

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  Swim.com team

  August 21, 2023 04:09

  Hello Stephanie,
   
  We are sorry to hear about the trouble you're experiencing. Let's try to resolve this:

  1. Fitbit Integration: Currently, our platform does not support Fitbit. We appreciate your patience and will consider this for future updates.
  2. Adding Swims Manually:
     
     • Tap on the "Add Activity" icon located on the top left of the Feed screen.
     • Fill in the necessary details.
     • Tap "Save". After saving, you should see an overview of the swim you've added.

  If you're encountering issues during any of these steps, could you please specify which step is causing the problem? The more details you provide, the better we can assist you.
  Kindly submit your feedback via the 'Support' section in the swim.com app settings for detailed assistance.

  
  Thank you for your feedback, and we're here to help!
   

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