Workout stops recording on Apple Watch Ultra
I’ve been using swim.com app on a series of Apple Watches over the past several years and recently installed it on my new Ultra. At least 5 times in the past couple of months I have had workouts stop recording in the middle and all data lost. I know it has started recording as I see results for the first few laps. Then at some point there is a vibration (as if a notification has come in) and the app is closed and no history of the event. At first it was the Apple fitness app auto recording workouts which I turned off. Now I believe it may be caused by some other interruption such as text or social notifications. Surely this should not cause the app to crash. Please look into this and address the issue- otherwise it has become too unreliable to use. You
Thank you for contacting Swim.com.
We regret that you are having this issue.
-Would you kindly assist in disabling the apple watch's auto-workout detection so that it won't interfere with the swim.com app?
-We will continue to examine and conduct research on the apple watch ultra to find the problem.
Please send your feedback via the Support feature in the swim.com app's Settings for additional assistance.
Have a great day!0
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