Skip to main content

Connecting your Garmin device to Swim.com

Comments

6 comments

  • Steve Kwee

    There is no “settings tab on the lower right corner of the screen”.
    The is an Icon to add a device on the top of the progress screen.
    When I try to add a device i am only offerend Tizen and Wear OS.
    How can I add my Garmin Device ?
     

    1
  • Christi Upton

    Same. I think the Settings tab is missing from the current version.

    1
  • RaChil Luke

    Thank you for bringing this to our attention. We are looking into this and will have an update as soon as possible. 

    0
  • Swim.com team

    Hello Steve and Christi, 

    Thank you for your feedback. We understand there may have been some confusion regarding the interface of our app. Let we assist you:

    -In the latest version of our application, the settings icon is now located in the top menu of the 'Feed' screen. 

    -When you wish to add a new device, it's true that currently, the 'Add a Device' function only offers options for Tizen and Wear OS.

    -However, to connect your Garmin, you would need to go to the 'Integrations' section which is found within the settings. The Garmin option is available there.

    We hope this information clarifies your concerns. If you have any further questions or need more assistance, please feel free to ask.

    Have a great day. 


     

    0
  • Christi Upton

    Hmmm. The swim didn't get uploaded.

    And, I was hoping to send workouts to my device, as advertised, or so I thought. After connecting to Garmin Connect, the “Send to Device” button says “No device connected”.

    0
  • Swim.com team

    Hello Christi, 

    We apologize for the issues you're facing. 

    To help us investigate the problem with the swimming data not being uploaded from your Garmin device, could you please provide us with a screenshot or photo of your Garmin swim data? Did you successfully connect to Garmin through the Integrations?

    As for the 'Send to Device' feature, please note that it currently supports only Wear OS and Apple Watch devices and not Garmin devices. 

    For better assistance, we encourage you to send your feedback through the Support feature in the settings of the mobile app.

    Thank you.

    0

Please sign in to leave a comment.