By Julie J. -
We have had some users report that the Swim.com Apple Watch app is crashing.
To fix this issue, please uninstall Swim.com from your phone (which will also uninstall it from your watch).
Here are instructions on how to delete an iOS app: https://support.apple.com/en-us/HT207618
After uninstalling the Swim.com app, please update your iOS and watchOS software if possible. After performing any updates to watchOS or iOS, or even if you didn't have to, restart both your watch and phone and then reinstall Swim.com from the App Store on to your iOS device.
If you continue to experience the watch app crashing after performing those steps, please email firstname.lastname@example.org with the following information:
Apple Watch 1, 2 or 3:
Course length of pool:
Are you running any other activity tracking apps on the Apple Watch while also running Swim.com, such as Apple's Native Swim Tracker or a HR recording app?
Are you resting at the wall for any long duration (i.e. several minutes)?
Are you getting out of the pool and walking anywhere during the workout?
Did you receive any text, caller ID, or other notifications during the workout?
At what point in the workout did you notice the app had crashed (duration and distance)?
Are you completing kick board drills while not in drill mode?
Are you stopping frequently mid-length to adjust goggles or let another swimmer pass you?
Are you changing your stroke type at any point mid-length?
Is the crash happening while doing one of the four standard strokes or when you are doing any stroke, start, or turn drills?Are you disabling the Bluetooth connection between watch and phone prior to starting your workout?
What percentage of your workouts are experiencing crashes?